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Difference between revisions of "Customer Service Guidelines"
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[[Project 1999]] is a free server, run and staffed entirely by volunteers. As such it has no *customers* (and thus no "customer service guidelines"). However, it does have a similar document, the [[Play Nice Policy]]. | [[Project 1999]] is a free server, run and staffed entirely by volunteers. As such it has no *customers* (and thus no "customer service guidelines"). However, it does have a similar document, the [[Play Nice Policy]]. | ||
| − | However, live EverQuest ''was'' a paid product, and part of the fees went to pay for customer service representatives | + | However, live EverQuest ''was'' a paid product, and part of the fees went to pay for customer service representatives, both paid GMs and "paid with free game time" guides. |
Both guides and GMs were expected to adhere to a set of "Customer Service Guidelines for EverQuest", and there are two copies of these guidelines currently known to exist. | Both guides and GMs were expected to adhere to a set of "Customer Service Guidelines for EverQuest", and there are two copies of these guidelines currently known to exist. | ||
Latest revision as of 00:23, 14 August 2019
Project 1999 is a free server, run and staffed entirely by volunteers. As such it has no *customers* (and thus no "customer service guidelines"). However, it does have a similar document, the Play Nice Policy.
However, live EverQuest was a paid product, and part of the fees went to pay for customer service representatives, both paid GMs and "paid with free game time" guides.
Both guides and GMs were expected to adhere to a set of "Customer Service Guidelines for EverQuest", and there are two copies of these guidelines currently known to exist.
